Emerson Exchange 365

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1420 Gateway Issue

Wed, 16-Dec-2020

We have (5) 1420 Gateways used for monitoring Steam, Potable Water, and Sewage Flow around our Center; all were upgraded to 4.7.90 Firmware last month.  When interrogating one of the Gateways using the web browser late last week, I noticed that 'Active Advertising'  is turned ON all the time.  No action occurs when clicking the 'NO' radio button.  The Gateway was reset from the web browser - no change to the condition.  A power-cycle was done and the 'Active Advertising' radio buttons then became selectable;  however, within a day the Gateway turned on Active Advertising again.  No other  user has accessed the system, and the other (4) Gateways act 'normally' i.e. the radio buttons for Active Advertising are selectable.

It looks like 6 battery-powered devices assigned to this Gateway have had their batteries depleted. There are 7 other devices that utilize THUMS assigned to this Gateway and they're working fine.  I understand that Active Advertising can stress the field devices.

Has anyone else experienced anything like this?  Any suggestions? 

Thanks!

Jim Polanosky

Jim Polanosky

• 16 Dec 2020 1:46 PM
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2 Replies

• Alexandre Peixoto

  

  • 4 Jan 2021 3:28 PM

  Hi Jim, would you mind reaching out to RMT-NA.SpecialistWireless@emerson.com for support? I think the Emerson Wireless Specialists will be in a better position to support you with your request.

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• Jim Polanosky

  

  • 4 Jan 2021 3:40 PM

  Mon, 4-Jan-21

   

  Alexandre;

   

  Thanks for getting back to me!  I did contact the Emerson Wireless Specialists just before the Holidays and they were able to help me!  We still have more work to do here to bolster our wirelessHART mesh network, but we have a good informational resource now!

   

  Thanks again,

   

  Jim Polanosky

  JACOBS - CMOE

  Tactical Engineering

  NASA Langley Research Center

  3A East Ames Street, M/S 440

  Hampton, VA  23681

   

  Ph. (757) 864-7193

  Fax (757) 864-9116

  Cell (757) 715-0966

  < james.w.polanosky@nasa.gov >

   

   

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