AMS device configuration - greyed out

Greetings All,

When I go into AMS (which is installed on my Pro station), it would appear I don’t have permission to modify a device (everything is greyed out). I am logged on as administrator, but when I go into AMS user manager, it won’t let me add write permissions to configure a device.  So, I logged on as the CONFIGURE account, which does have specified write permissions. Still greyed out. 

Got any idea what I could do?  Thank you in advance for your help.

Cynthia