Emerson Exchange 365

No Devices Scanned

When I did the following:

• Opened AMS Device Manager
  • DeltaV Network 1
    • Right-click
    • Scan
    • All Devices

Usually, I would get any new devices on my network, but now I get the following message from AMS Device Manager: No Devices Scanned.

1. Why is this happening?
2. Can I do something to rebuild the hierarchy again on the same network?

Currently using Version 14.5 FP2 Build 038 for AMS Device Manager

Thanks!

Valentin Revuelta

• 9 Oct 2024 2:32 PM
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5 Replies

• Matt Forbis

  

  • 10 Oct 2024 7:15 PM

  Have you autosensed the channels in DeltaV Explorer? This is the preferred method to add a new device on the network. However, a rebuild Hierarchy in AMS, followed by the Scan New should read in the new devices. Based on your description, it sounds like maybe you missed the "Rebuild Hierarchy" option.

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• Valentin Revuelta

  

  • 10 Oct 2024 7:20 PM

  In reply to Matt Forbis:

  I tried to scan new after "Rebuild Hierarchy" but still nothing happens.

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• Tinh Phan

  

  • 11 Oct 2024 1:21 AM

  Are you on AMS DM client station or you AMD Device Manager ServerPlus? Can you give us a little more how you have AMS DM setup with DeltaV?
  Quick recommendation:
  1) Terminate Services using AMS DM Terminate server in the Window menu options at the bottom left corner.
  2) make sure you password for DeltaV is correct when setting up you AMS DM HSI for DeltaV in the Network Configuration

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• Nick Mason

  

  • 11 Oct 2024 2:57 AM

  In reply to Valentin Revuelta :

  I’ve ran into this several times in the recent past. Running AMS Regall has fixed the issue for me each time. I don’t have the exact executable name in front of me at the moment, but you can find it under the AMS/bin directory and run it in the command prompt. Hopefully this will resolve your issue. However, even if it does there may be an underlying issue that is not resolved. It would be good to open a call with GSC in either case.

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• Valentin Revuelta

  

  • 11 Oct 2024 11:42 AM

  In reply to Tinh Phan:

  I am on AMS Device Manager ServerPlus. I actually did the 2 steps you mentioned and I still get the same message from AMS DM stating that no devices scanned.

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