Base Station License will not load, no errors

Hello,

I have a new Base Station .lia from Emerson.  When I load the license from Explorer on the ProPlus it seems to complete loading with no errors or warnings.  when I try to activate this license on the workstation, no license appears.  the workstation has no license currently.  I spoke with JHC on the phone and sent them the license I received, they confirmed the license looks good and the procedure I am using to load and assign the license is correct.  The network utilizes a UTN for USB control but otherwise it is a typical DeltaV Control Network.  Has anyone experienced this problem and knows how to correct it?

Jarod