DeltaV Insight License

Hello, when I try to open DeltaV Insight (on the Proplus), I get the "I'm sorry, but I can't find a proper license..." message.

I verified under Setup>Licenses that "DeltaV Insight, Small to Medium System Scaleup" and "DeltaV Insight for small systems; up to 750 DST" are both assigned to the Proplus. Under Proplus>Properties>Licensing>License Details I have "DeltaV Insight for Medium Systems; up to 2000 DST." I have also downloaded Changed Setup Data and verified the download status on the Proplus.

A little background information- We upgraded to DeltaV 13 about three months ago. I couldn't say for sure if DeltaV Insight has ever worked. I just got back from training and am now attempting to use it. Thanks for your help.

  • DeltaV Insight licensing changed from a Small / Medium / Large size licensing to a number based on AO DSTs between 11 and 12. When you did the upgrade to V13, you should have run the Configuration Assessment Utility and worked with the GSC to get the upgraded licenseses.