Emerson Exchange 365

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DeltaV Explorer error: The server threw an exception

I'm having an issue with DeltaV Explorer when checking Foundation Fieldbus I/O modules.  Please note that I'm running DeltaV version 11.3 on a server with Windows Server Standard (Service Pack 2).  When I browse to all other part of my system, Explorer behaves normally; however once I select any one of my 3 Fieldbus H1 modules, I get the following error:

"An error occurred.

Reason:  The server threw an exception."

From that point on, I receive errors anytime I try to select anything else.  Consistently, the first error is:

"The remote procedure call failed"

Then every subsequent error after that one is:

"The RPC server is unavailable"

I continue getting that error until I close and restart DeltaV Explorer.

Obviously, without DeltaV Explorer, I'm unable to commission or decommission any equipment/instrumentation, so this is of great concern to me.  Any insight provided would be tremendously appreciated!

• Fieldbus
• deltav explorer
• exception

slbonner

• 22 Jun 2015 2:42 PM
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4 Replies

• Niklas Flykt

  

  • 22 Jun 2015 2:52 PM

  HI,
  My customer had the same problem, the explorer always chrasched..
  There is a hotfix for that problem..

  Niklas Flykt 

  Klinkmann Oy
  

  Key Account Manager safety products

  nikfly@gmail.com

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• slbonner

  

  • 22 Jun 2015 3:50 PM

  In reply to Niklas Flykt:

  Thank you, that is very encouraging news. How do I find the correct hotfix?

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• Matt Stoner

  

  • 22 Jun 2015 5:12 PM

  In reply to slbonner:

  I have seen some calls on very similar issues and just a reboot of the ProPlus fixed the problem. Have you tried this?
  
  I ususally don't like suggesting this but it has appeared on many calls I looked at and this actually solved their problems.

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• slbonner

  

  • 22 Jun 2015 6:02 PM

  In reply to Matt Stoner:

  Yes, I have rebooted the ProPlus and, unfortunately, it didn't resolve my issue.

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