How to Remove Bad Integrity from Event Chronicle?

Hello, 

The last few days I have been trying to remove the Bad Integrity (yellow ?) from our RTS1 Events and Alarms. Event Chronicle is not enabled for RTS1, Pro+ is our server for Event Chronicle. Process History is working normally and recording Events and Alarms for all process areas. This problem just started happening. I think someone tried to Enable RTS1 as the Event Chronicle and realized we do not have license for RTS1 to become Event Chronicle. 

I am not sure what to do now. I am waiting for phone call from Emerson support for futher troubleshooting. 

I called Emerson Tech support and performed the following.

1. Downloaded RTS1

2. Rebooted RTS1

3. Replaced the mastlog.ldf and master.mdf. in the MSSQL with files from Emerson Technical support.

4. Stopped and started the Event Chronicle services.

Thanks for help.

  • You mention that you restarted the Event Chronicle Services (EventChronicleManager, SQL Server (DELTAV_CHRONICLE), and SQL Server Agent (DELTAV_CHRONICLE)). These services should not be started if this is not an Event Chronicle. 

    You can try re-running workstation configuration. 

  • In reply to Youssef.El-Bahtimy:

    Thank you Youssef,

    How do I re-run workstation configuration?

    Thank you
  • In reply to DCS Newbie:

    start-->run
    pcinstall

    Make sure you know your DeltaVAdmin Password before you begin. If Emerson support did not recommend this already, they may be working on a less invasive solution, so let them know what you are planning.
  • In reply to Youssef.El-Bahtimy:

    Thank you so much Youssef,

    I will await Emerson reply on a solution and update here for others to see. Great community, I love it.
  • In reply to Youssef.El-Bahtimy:

    Hello, i am having a similar problem above, and need an advice :
    1. is it save if i select download The ProPlus?
    2. why should select start -->run then pcinstall instead of reboot Proplus. ?
    3. is the larm will clear if select download? what is download function on ProPlus?