Quad Monitor Workstation Issues

I am wondering if anyone knows what is causing this issue, or how to fix it.

We have just set up a 4-monitor workstation. When we run DeltaV Operate all 4 main pictures and toolbars etc. load, however they all load one on top of another on monitor #1. If only the 2 monitors on the first graphics card are plugged in, the 2 window view works fine (Pictures loaded into each window). Any other combination and it does the same overlapping as the 4 monitor setup.

Info about the setup:

  • DeltaV Operate expands to fill all of the screens automatically.
  • Windows recognizes all of the monitors, and all monitors are plugged in as suggested in one of the Whitepaper articles. We have also tried several other configurations including the Books Online suggestion.
  • Looking at the FRSVariables after switching to run mode, all of the "Monitor found" parameters show as false, and the primary monitor number is set to 1, while all the rest are set to 0 (they should be some combination of 1, 2, 3 & 4)
  • Same issue is happening on a second system as well.
  • Full screen on run is turned off.
  • Running DeltaV 11.3.1 on Windows 7

I suspect the problem is that we are currently setting up this system using an SI key and therefore it is not finding the correct multi-monitor license file. We have previously set up other 4 monitor stations running on a normal consumer license with no issues.

  • Installing Hotfix DeltaV_1131_WS_06_CSS worked.

    Closer inspection revealed that the Graphics cards had been changed since the last working setup we did.

    Thank you for your help everyone.