"Alert Monitor- Alert List " is blank in AMS Device Manager: Please help

I am an E & IC Intern researching into the capabilities of AMS Device Manager in a Chemical plant. Having read about Alert Monitor and its functions, I decided to check it out in one of the Pro and ProPlus stations. I discovered that there were no data at all in the Alert Monitor-Alert List screen.  From the research I made online, I observed that the Alert Monitor-Alert List screen ought to look like what I  paste below:

                                   

However, the real situation at the Pro and ProPlus station at my end( image at the right) has no value( I mean no alert at all) ; every thing is blank. How can I enable the Alert Monitor, please.

  • Hi, you will need to assign your spare devices to a control module area in AMS. Once you have assign it, Launch your AMS alert monitor, select confirm, select add device, once you have selected all the devices to be monitor, click on the disk icon to save your settings. Wait until one of those devices changes into alert state, it should shows up in Alert Monitor. Let me know if you have additional questions
    Tinh
  • In reply to Tinh Phan:

    Thanks, Phan. I will try out the procedures you outlined when I get back to work on Monday.

    Any other suggestions will be appreciated.

  • In reply to Vikky:

    Also check your licenses if there is a client station license and has been enabled on the AMS Server Plus. Let take one step at a time and see.
  • In reply to Tinh Phan:

    Okay, I will.Thanks.
  • In reply to Tinh Phan:

    Hello Phan, all the aforementioned are already in place. Are there other suggestions?

  • In reply to Vikky:

    Do you mind sending me your email? I will send you a Emerson Paper I created many years that will help.
  • In reply to Tinh Phan:

    Thanks. Please send it to olu.segun59@gmail.com
  • In reply to Tinh Phan:

    Let me know when you have sent it, please. Thanks
  • In reply to Vikky:

    Thanks for the sent material( Emerson Paper), Phat. I will go through the paper and give a feedback on this platform about how helpful this document turns out to be.Once again, thanks.
  • In reply to Vikky:

    @ Phan, I was able to go through the sent document. The information there in was awesome. However, the configuration /setting up of the Alert Monitor to receive alerts was not mentioned in the document. I do appreciate your time and effort, sir.
  • In reply to Vikky:

    More information on how to go about this will be appreciated. Thanks.
  • In reply to Vikky:

    What version of DeltaV is this? Note that you can enable/disable device alarms in DeltaV. Something to check...

    I suggest you pick one device and work your way through the system to make sure it has been properly setup in DeltaV, and then in AMS DM. Once you solve this first device, you'll be able roll out your solution to the rest of the devices.

    Pick a device you can either create an alert in or that you know has alerts to look at.
    Check this device's properties in DeltaV: Device alarms Enabled True and download if needed.
    Confirm the controller's Plant Area is assigned to the Pro Plus and/or the Application station were AMS device Manager is running, and download these workstations as needed.
    Confirm the device can be seen online in AMS DM and that you can manipulate it online.
    Hope this, along with Thin's document helps.

    Andre Dicaire

  • Is this for 4-20 mA/HART devices? Check if the AI and AO cards have HART enabled. On M-series it is disabled by default. Next, make sure the monitor is configured to poll the devices. When there are communication errors someone may have disabled HART in the I/O cards.
  • In reply to Jonas Berge:

    Please see Andre and Jonas comments and follow my presentation pdf to verify or enable HART pass-through to AMS and revisit my first comments direction.
    As Andre request, what version of DeltaV do you have?
  • In reply to Andre Dicaire:

    Thanks, Andre. The version of DeltaV is 12.3 while that of AMS Device Manager is 13.5. Again, all the suggested information are already in place all to no avail. Thanks for your input.