Emerson Exchange 365

Help Us Name Our New Service!

Lifecycle Services is developing a new service that will be released for sale in a few months, and we need your help coming up with a name that’s both descriptive and catchy. Leave a name idea in the comments to participate…

 

Tentatively called the DeltaV Upgrade Bridge Service, the new service is designed for customers who are running DeltaV version v11.3.1 on their system and won’t be able to upgrade before the end of the Conventional Software Support (CSS) period ends in December 2016.

 

We received feedback from customers concerned about the risk of not having DeltaV hotfixes and not receiving Microsoft Security Updates tested by Emerson after this date. We listened — and we have designed a service to bridge the gap between the December 2016 end-date for CSS and the point in time a customer can upgrade to a more recent version of DeltaV software. This bridge of support will offer three additional years of DeltaV hotfixes, Microsoft Security Update testing and virus protection.

 

Now, we’re turning to this DeltaV community to suggest a better name. Please submit your name ideas below. Or if someone else suggests a name you approve of, you can “like” that comment to show your support.

 

Here is some more information about the new service that you can consider when brainstorming on a new name:

• Benefits for customers running v11.3.1 include:

–      Greater flexibility for upgrade planning and implementation

–      Reduced risk of cyber security issues

–      Peace of mind knowing critical DeltaV issues will be addressed

–      Easy one-hop upgrades from v11.3.1 to v12, v13 or v14

• Service Deliverables (Guardian Support enrollment a pre-requisite):

–      DeltaV hotfix support for critical issues

–      Testing of Microsoft security patches

–      Virus protection

 

Some of the names that have been considered so far are DeltaV Sustain, DeltaV Maintain and Bridge 11. If you like one of those names better than DeltaV Upgrade Bridge Service — or have a new name to suggest — please let us know!

 

Thanks for your support and input! We look forward to seeing a lot of great ideas.

• support
• service
• lifecycle services
• Software Support
• DeltaV

Chris Madeira

• 29 Sep 2015 7:44 PM
• Cancel

24 Replies

• Jack_France

  

  • 29 Sep 2015 10:45 PM

  Hi
  
  DV11
  pacemaker,
  lifeline,
  nurse,
  rescuer,
  shield monitoring,
  slip-up monitoring,
  healthy structure,
  fit keeper
  ...

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• Chris Madeira

  

  • 30 Sep 2015 1:53 PM

  In reply to Jack_France:

  Thanks Jack for the very creative suggestions!

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• amodbobade

  

  • 1 Oct 2015 7:21 AM

  How about "DeltaV Revive" or "DeltaV Resurrect".... since it is a part of "Lifecycle services".
  Can also think of "DeltaV Renovate" or "DeltaV Renascence".

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• Chris Madeira

  

  • 1 Oct 2015 1:45 PM

  In reply to amodbobade:

  Thank you very much Amodbobade for the submissions!

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• Mike Reilly

  

  • 1 Oct 2015 2:30 PM

  Although I do like sustain and bridge a bunch, here are some word roots I thought might be appropriate: stretch, preserve, interim, retain, spread, freeze, hold, persist, extend, stable, endure. But perhaps transitory/transition, span, and link - which match up with bridge - might be more appropriate, to leave the impression that the service will help out only for a period of time until the customer can actually perform an upgrade. This is a good move, Chris, offering this service. I hope it is priced in such a way that the cost, in and of itself, is not a significant deterrent that keeps customers from purchasing the service if that's something they really need or make the decision that not upgrading from an adequate, stable platform for a period of time makes good business sense.

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• Michael Moody

  

  • 1 Oct 2015 2:44 PM

  In reply to Mike Reilly:

  I agree with Mike Reilly on not liking sustain and bride. I looked at synonyms for sustain / maintain and like the following.
  
  DeltaV Perpetuate or maybe Perpetual DeltaV.

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• Chris Madeira

  

  • 1 Oct 2015 3:44 PM

  In reply to Mike Reilly:

  Thank you Mike for the insights; you've given us some great suggestions to mull over. When developing the service we were very sensitive to the price point, and believe that for those customers who have a need for it they will see a good correlation between the value and the price.

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• Chris Madeira

  

  • 1 Oct 2015 3:45 PM

  In reply to Michael Moody:

  Thanks Mike for your submissions. Our list is growing quickly!

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• bobgally

  

  • 2 Oct 2015 7:00 AM

  Keeping it simple ''Deltav Support Bridge''

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• MOH

  

  • 2 Oct 2015 7:24 AM

  In reply to bobgally:

  aged DeltaV

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• SachinSoman

  

  • 2 Oct 2015 8:11 AM

  It seems to be an add-on service over existing CSS so it does not require new brand name / term. It should be extension to existing term CSS. Like CSS+ (Conventional Software support Plus) or CSS Extra.
  Emerson customers who are already familiar with CSS, will immediately get essence of service and that should be sufficient for this add-on service.

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• mastermadhawa

  

  • 2 Oct 2015 2:42 PM

  In reply to SachinSoman:

  CSS Max

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• Chris Madeira

  

  • 2 Oct 2015 5:47 PM

  In reply to bobgally:

  Thank you Bob! I've always like the KISS principle.

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• Chris Madeira

  

  • 2 Oct 2015 5:48 PM

  In reply to MOH:

  Thanks for the submission! I haven't seen that one yet.

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• Chris Madeira

  

  • 2 Oct 2015 5:50 PM

  In reply to SachinSoman:

  Thanks for the insight and tie-in to CSS; very good point!

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