Emerson Exchange 365

DeltaV Problem wtih connection and license

For Delta V explorer :  

1) Connection on the Control networks for PPWS to all workstation and controller was found disconnected although the network cable was checked and found healthy.( see attached deltaV Explorer error1)

2) Error message for searching the license file occurred once attempt to access the debug logic. (see attachéd deltaV Explorer error2)

For Delta V Operate:  

1) Error message “data entry with electronic signature” occurred although the default password “deltav” has been entered but remains the same. (see attached deltaV operate error1)

2) Once the graphic page was opened, all the parameters were gone. (see attachéd deltaV operate error2)

See attached file:

plus.google.com/.../5849854163102673809

Please help me to fix this problem.

Bao Duong Tran

• 28 Feb 2013 3:46 AM
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5 Replies

• AdrianOffield

  

  • 28 Feb 2013 4:10 AM

  I’m sure the main community will be directing you towards calling the GSC, but in the meantime you need to perform a download of the PRO+.

   

  From the pictures you sent, it shows the PRO+ with a “Yellow Triangle”, this means you need to download…..do you have the dongle attached?

   

   

   

  From: Bao Duong Tran [mailto:bounce-BTran@community.emerson.com]
  Sent: Thursday, February 28, 2013 7:47 AM
  To: DeltaV@community.emerson.com
  Subject: [EE365 DeltaV Track] DeltaV Problem wtih connection and license

   

  For Delta V explorer :  

  1) Connection on the Control networks for PPWS to all workstation and controller was found disconnected although the network cable was checked and found healthy.( see attached deltaV Explorer error1)

  2) Error message for searching the license file occurred once attempt to access the debug logic. (see attachéd deltaV Explorer error2)

  For Delta V Operate:  

  1) Error message “data entry with electronic signature” occurred although the default password “deltav” has been entered but remains the same. (see attached deltaV operate error1)

  2) Once the graphic page was opened, all the parameters were gone. (see attachéd deltaV operate error2)

  See attached file:

  plus.google.com/.../5849854163102673809

  Please help me to fix this problem.

  • Cancel
• Bao Duong Tran

  

  • 28 Feb 2013 6:25 AM

  In reply to AdrianOffield:

  Thanks your advices.

  Because I'm not expert in this field, please help me explain how to download...? And do it effect to our systam. You can see more photos about the license in this link:

  https://plus.google.com/photos/108478560766973174130/albums/5849854163102673809

  Thanks!

  • Cancel
• AdrianOffield

  

  • 28 Feb 2013 6:37 AM

  If this is a running system and you are not an expert then I suggest you contact an expert.  Something serious has happened for the system to indicate a download is required; any changes you make hereon in can potentially disrupt your running process, please take care.

   

   

   

  From: Bao Duong Tran [mailto:bounce-BTran@community.emerson.com]
  Sent: Thursday, February 28, 2013 10:25 AM
  To: DeltaV@community.emerson.com
  Subject: RE: [EE365 DeltaV Track] DeltaV Problem wtih connection and license

   

  Thanks your advices.

  Because I'm not expert in this field, please help me explain how to download...? And do it effect to our systam. You can see more photos about the license in this link:

  https://plus.google.com/photos/108478560766973174130/albums/5849854163102673809

  Thanks!

  • Cancel
• Bao Duong Tran

  

  • 28 Feb 2013 6:51 AM

  In reply to AdrianOffield:

  Hi,

  I means that we will download database to PPWS or download from database to controller? I haven't any clear answer from expert so that I need someone's help to clarify our problem. Do you any advice to download or fix it?

  Thanks so much!

  • Cancel
• Andre Dicaire

  

  • 28 Feb 2013 4:37 PM

  In reply to Bao Duong Tran:

  Adrian is correct.  Your issue is not something you should be discussing on an open forum like this.  Any advice given here is in a vacuum and could make things worse.  You should call the GSC.

  It appears the this system was running at some point, bu the Pro Plus is now showing a yellow triangle, indicating that it has never been downloaded (from this database).  I'm thinking the only way that could happen is that a new database was created and workstation configuration has been run.  

  Until the pro plus is downloaded, it will not have licensing to allow Control Studio to run. If other worksations are working and controllers are communnicating with them, you have either rebuilt the database or there are multiple databases on that system and the wrong database is active.  In anycase, downloading the Pro Plus could introduce a change to the global items such as the node table, Module tables and this could disrupt operations.  Someone has to be able to confirm that this database is valid and that it is safe to download this Pro Plus.  

  Given all these unknowns, it would be foolish to suggest a course of action.  You need to contact your local Emerson support company and log a call with the GSC.  this is not an issue that should be discussed on an open forum.  

  Andre Dicaire

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