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unable to Add new fieldbus device in AMS and DeltaV

Hello everyone. hope you are all fine.

Could you please tell me about the procedure of connecting AMS device manager and deltaV and then adding new fieldbus device for monitoring in both softwares? We have a pressure transmitter which is connected to our DCS through a fieldbus card. But we cannot monitor the transmitter in AMS or DeltaV. The fieldbus card is detected in DeltaV in the configure I/O section, but when corresponding port is enabled and the new fieldbus device is added, the icon color is red. Moreover in AMS software, we cannot see the device. what are the potential problems and how can we fix it? the version of the AMS and DeltaV is 13.

thank you kindly. best regards.

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