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Can´t access to home page of 1420 gateway

Hello

Please any suggestions to fix a problem that a Gateway 1420 cannot access the home page in the web browser (internet browser)

Factory reset was performed.

IP level connectivity to the gateway was verified (IP: 10.5.255.254) at the command prompt (CMD); Connectivity is fine.

I typed "10.5.255.254" in the address bar.

Error code appears: INET_E_DOWNLOAD_FAILURE.

8 Replies

  • hi Samuel
    Can you try to force HTTPS connection by typing https://10.5.255.254 to the browser? Also if you have another browser such as Chrome, try this too.
    Additionally if you have a secondary ethernet port on your 1420, you can try to connect via the secondary port, on IP address 192.168.2.10
    thanks
    Will

  • In reply to William Fazackerley:

    Hi William

    I tried to do that, but the result are same, I also disabled some brouser option, but the result was the same.

    Anyway, thank you very much.
  • In reply to Samuel Choque:

    I would get another laptop or PC, connect to the gateway primary, use IE or Chrome and try to connect again.
  • Review the quick start guide. From what I read, the Gateway IP is 192.168.1.10 on ETH1. Try the PC/Laptop interface IP - Ethernet 1 - 192.168.1.12 or Ethernet 2- 192.168.2.12.

    DeltaV Ready is PC/Laptop IP of 10.5.255.200 Eth1 or 10.9.255.200 Eth2.

  • In reply to Seanw:

    Good comment. These are 192.x.x.x ip address is for 1420 GW standalon. It seems like Samuel 1420 GW is on a DeltaV Network and that is why he has an ip of 10.5.x.x. Samuel, is your gateway on a DeltaV system and what version?
  • In reply to Tinh Phan:

    Right. I have the same unit and when I did a factory reset I had to go into the PC/Laptop connection in order to configure the software settings. However, from a default setup, he will have to re-add (recommission) the 1420 back onto the DeltaV network which should set the DeltaV network IP's automatically to join his network. Once it's back on the DeltaV network he can log into the gateway from the ProPlus using DeltaV Explorer.

  • Hi

    Thank you for your asistance, the condition are same in the gateway 1420 version 4. DeltaV ready

    this is the situation

    Ethernet connection es good, you can check the comand prompt

    It´s the web brouser

  • In reply to Samuel Choque:

    What is likely happening is that the site https://10.5.255.254, which the gateway uses when decommissioned, is not added to Internet Explorer's trusted site list. In this case because it's also flagging a mismatch with the gateway's self-signed certificate, the browser will return with an access denied.

    You can try to fix this in a a couple of ways:

    - add the decommissioned address to the browser's trusted sites list;

    - commission the gateway within DeltaV Explorer and let DeltaV launch the web interface directly. You can also add the gateway's address (once commissioned) to the browser's trusted sites list;

    - isolate the gateway in decommissioned state and use a separate computer outside the DeltaV network to connect.

    Since DeltaV Workstations have security hardening added out of the box, there are some restrictions to sites that are provided with invalid digital certificates, hence the warning you are seeing and the web access issue.

    You will need to close and reopen Internet Explorer for this change to take effect.

    I hope this helps!