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New GC370XA unable to power up

We have purchased emerson 370XA gas chromatograph. 

As I try power it up it is not powering up.

LOI is off

Fuse 4A is ok

Power supply is 25.7V DC, polarity is ok.

Internal LED installed is OFF.

What could be possible problem? 

How to resolve it? Please I will appreciate if you can guide step by step further checks 

I am at a very remote oil and gas site in Nigeria.

2 Replies

  • Dear Musa, Would you be able to share your contact details to me @ nishant.thankappan@emerson.com
  • In reply to Nishant Thankappan:

    Hello Nishant,

    Following are my contact details.

    Mobile # : +923229456256 (Whats app only)

    Email : musabthelion@gmail.com

    If you need mobile number (e.g. A nigerian number ) for calling me i can arrange one. But if whats app is convenient for me.Hello Nishant,

    Following are my contact details.

    Mobile # : +923229456256 (Whats app only)

    Email : musabthelion@gmail.com