Emerson Exchange 365

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Pair Integrity BAD

the redundant card POinteg pair integrity was BAD when I did the diagnostics. What is this? How to fix. Thank you!

• DeltaV

Jonibek

• 23 Apr 2020 5:23 PM
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3 Replies

• Rune Reppenhagen

  

  • 26 Apr 2020 10:47 PM

  This can have different causes. The best way to debug this is to call our Global Support Center.
  
  Best regards,
  Rune

  • Cancel
• Andre Dicaire

  

  • 27 Apr 2020 3:23 PM

  As Rune says, your best choice is to log a call with the GSC and they can work with you to identify and resolve the issue.
  
  The source of the issue can be many things that vary with the type of card and the version of DeltaV you are running. The GSC has a wealth of past customer calls with the likelihood they have already seen and resolved this type of issue.
  
  A couple of things you can check.
  Reviewing the Event Journal for hardware issues filtered on this controller would be useful to understand what led to this state.
  
  Check Diagnostics on the active and standby cards. The Help for Diagnostic Explorer provides some good explanations for the various fields. In addition to POIntegrity, the PStatus and Status of the cards should be looked at.
  
  There is also a Clear Saved Fault Information button that can be used to clear certain faults that are latched in the standby card. You can do a search in HELP (not Books on line) to get more information on these messages.
  
  Typically, if the issue is not configuration related, it is either a latched fault from a field wiring event, or it is an internal fault on the card. You should strive to understand the root cause of the issue before you take action. The Ejournal and Diagnostic Explorer should provide the answers.

  Andre Dicaire

  • Cancel
• Andre Dicaire

  

  • 27 Apr 2020 3:23 PM

  As Rune says, your best choice is to log a call with the GSC and they can work with you to identify and resolve the issue.
  
  The source of the issue can be many things that vary with the type of card and the version of DeltaV you are running. The GSC has a wealth of past customer calls with the likelihood they have already seen and resolved this type of issue.
  
  A couple of things you can check.
  Reviewing the Event Journal for hardware issues filtered on this controller would be useful to understand what led to this state.
  
  Check Diagnostics on the active and standby cards. The Help for Diagnostic Explorer provides some good explanations for the various fields. In addition to POIntegrity, the PStatus and Status of the cards should be looked at.
  
  There is also a Clear Saved Fault Information button that can be used to clear certain faults that are latched in the standby card. You can do a search in HELP (not Books on line) to get more information on these messages.
  
  Typically, if the issue is not configuration related, it is either a latched fault from a field wiring event, or it is an internal fault on the card. You should strive to understand the root cause of the issue before you take action. The Ejournal and Diagnostic Explorer should provide the answers.

  Andre Dicaire

  • Cancel