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DeltaV Live, Graphics Studio, and DeltaV Live Administration giving me errors on startup.

Recently, I used DeltaV Live Administration to switch my active database.

During the switch an error occurred and now Whenever I try to open up DeltaV Live, Graphics Studio, and DeltaV Live Administration I get these errors:

DeltaV Live Administrator:

DeltaV Live error

Here is the full error message:

System.AggregateException: One or more errors occurred. ---> Uca.ConfigDo.Shared.ConfigAppException: Unable to get active database, Rts error ItemNotFound
at Uca.ConfigStore.DbAdmin.Client.DbAdminClientBase.<GetActiveConnectionsAsync>d__23.MoveNext()
--- End of inner exception stack trace ---
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
at System.Threading.Tasks.Task`1.get_Result()
at Uca.Msm.Shared.Support.IsCapacityReached()
at Uca.Msm.Launcher.App.OnStartup(StartupEventArgs startupEventArgs)
at System.Windows.Application.<.ctor>b__1_0(Object unused)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
---> (Inner Exception #0) 1. Unable to get active database, Rts error ItemNotFound
<---

1. Unable to get active database, Rts error ItemNotFound

DeltaV Live:

DeltaV Live error

Graphics Studio Error:

Graphics Studio error

Does anyone have any idea what could have happened and how to fix this?

Any help is greatly appreciated.

Thanks!

1 Reply

  • James, This is not what you want to hear, but log this with the GSC.

    The first thing to know is what version of DeltaV do you have, and which hotfix bundle. The v14.LTS is currently at WS 21, I had similar database issues in earlier hotfix versions (WS_6 or so), and I've not seen them since when I jumped to WS18. Can't say I experienced your situation exactly, but if you are not at WS18 or later, you should update to the latest Hotfix.

    The next is how are your back ups? Often, the quickest way to recovery is to re-install. Not elegant, but if time is important, this may be your path. The GSC should be able to confirm if there is a way forward on your system without having to reinstall.

    That's all I can suggest to you.

    Andre Dicaire