I am an E & IC Intern researching into the capabilities of AMS Device Manager in a Chemical plant. Having read about Alert Monitor and its functions, I decided to check it out in one of the Pro and ProPlus stations. I discovered that there were no data at all in the Alert Monitor-Alert List screen. From the research I made online, I observed that the Alert Monitor-Alert List screen ought to look like what I paste below:
However, the real situation at the Pro and ProPlus station at my end( image at the right) has no value( I mean no alert at all) ; every thing is blank. How can I enable the Alert Monitor, please.
In reply to Jonas Berge:
In reply to Vikky:
In reply to glynnmmitchell:
In reply to Tinh Phan:
Hello Vikky, I forgot to mention this earlier. There is an option to poll the alerts. It is set to 1 hour. You might want to go to Tools>Options and change the poling rate to 1 minutes instead of hours. You will need to do the same when you go and assign the device to alert monitor. Once you assign it to the alert monitor but before saving it, double click on the device and you will see the alert polling rate for the device. Change that to 1 minute also. See my screen shot.
If this don't work, please call Global Service Center for support. There mybe an installation issue. Good Luck Tinh
Found the following in AMS DM Books On Line:
Polling Rate
Sets the polling rate for all HART, PROFIBUS DPV1, or PROFIBUS PA devices added to the Device Monitor List from the local station. This includes devices that are not connected to the local station.
WirelessHART devices not on a DeltaV system are not polled. For these devices, the gateway sends alerts to AMS Device Manager.
Note
By default, AMS Device Manager does not poll for HART alerts when co-deployed with DeltaV versions 10.3 or higher. DeltaV forwards the alerts to AMS Device Manager as the alerts are received, so they function similarly to FOUNDATION fieldbus alerts. If the AMS Device Manager Servers are shut down or alert monitoring is disabled when an alert occurs or clears, Alert Monitor will not be updated.
The note explains that Polling is not used with DeltaV. The Polling feature is used for all other connectors, except for WirelessHART Gateways that also forward alerts to AMS. It does indicate that Polling must be enabled for Alert Monitor to be updated, but the Polling rate is for non-DeltaV devices. As Tinh shows, the Polling Rate settings are available on all DeltaV devices added to the Alert Monitor, but I think this is ignored if the data comes from DeltaV. There is another Note under Alert Monitor polling factor that also states "HART-based Open Enterprise netowrks and Det-Tronics networks provide alert data and do not rely on AMS device Manager to poll them."
Our systems are set with Polling Rate of 1 Hour, yet our DeltaV alerts propagate to AMS Alert Monitor within seconds of being triggered. I don't think setting the polling rate to 1 minute would have any effect, but could trigger a warning in AMS DM that you've exceeded a communication threshold for polled device. The Online Help indicates this alert can be ignored for DeltaV.
I agree with Tinh that if you are still having issues, you should log a call with the GSC and have them work this with you in a more methodical approach. We've obviously missed something for this not to be working by now.
Andre Dicaire
In reply to Andre Dicaire: