A system specialist in one of our customer sites called in sick one day leaving no one to monitor a recipe PC which was starting to run out of disk space. This could have resulted to a potential lock-up which would have jeopardized production.
In another site, the temperatures of several network switches were increasing beyond the prescribed limits due to a malfunctioning AC. The hardware could have been destroyed leading to loss of process visibility and control, events and historical data.
Fortunately, these sites were both under our System Health Monitoring (SHM) service. Dedicated specialists in our 24/7 remote monitoring centre were able to observe the potential issues as they were developing and advise the local service experts and site personnel. Disaster averted!
Here is more information about this truly proactive service: System Health Monitoring