Can't upgrade firmware on MX Controller

I commissioned a new, out of box, MX controller yesterday. It's at Version 13.3. I tried upgrading it using the firmware utility but it fails each time. We are using V14.3. Has anybody else ran across this problem?

1 Reply

  • are you at v14.3? You should be at v14.LTS, aka v14.3.1, with the latest Controller Hotfix. (or one of the Feature Pack versions)

    If your issue is due to a software issue, your first step is always to apply the latest hotfix. If applying the hotfix solves the issue, case closed.

    Second possibility is the controller hardware has an issue. In that case, you'll likely need to return it for replacement. You'll need to open a GSC call, and if replacement is confirmed, they'll provide the return authorization and replacement.

    If the flash process is somehow being interrupted, such as a bad cable or faulty network port or switch, that might be the issue. The upgrade utility messages might shed some light on exactly what the controller is experiencing. I doubt it is a network issue, but...

    I've only had issues downgrading a controller to an older revision, so I can't offer any specific insight to your issue.

    Andre Dicaire