Emerson Exchange 365

Answered

Embedded Trends Flicker In Operate

Hello,

I have a v13.3.1 system that is configured for full screen (not windowed which is the default). In our case, we have a main graphic displayed that contains at least 1 embedded trend, though typically 3 or 4. The issue that occurs is when anything is clicked/selected on any of the other graphics (toolbar, main graphics, etc) the system pauses and eventually the embedded trends all flicker before the action is able to be carried out. This adds a delay to trying to do anything on the system and the more screens with these trend graphics open the longer the delay is.

Has anyone seen this?

Below is a short video demonstrating the issue.

Thank you,

Dave

Matt Stoner
- 6 Nov 2018 6:28 PM
This is a known issue and described in KBA NK-1700-0035 with a workaround identified in the KBA.
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dave_marshall
- 6 Nov 2018 10:22 PM
In reply to Matt Stoner:
Well, that is incredibly frustrating. Based on the KBA, I assume there are no plans to fix it?

The work-around does not give you the same graphic real estate. Is there a way to get Operate to stretch and actually be full-screenish? When I implemented the workaround, it left a several pixel gap between the window frame of Operate and the edges of the desktop.
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Matt Stoner
- 7 Nov 2018 2:11 PM
In reply to dave_marshall:
You will need to use the layout file to adjust this and also make sure to disable the Status bar from the Workspace menu option.

Refer to this thread for Layout file usage:
emersonexchange365.com/.../16439
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dave_marshall
- 8 Nov 2018 9:02 PM
In reply to Matt Stoner:
Thanks Matt!
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dave_marshall
- 8 Nov 2018 9:02 PM
In reply to Matt Stoner:
Thanks Matt!
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dave_marshall
- 8 Nov 2018 9:02 PM
In reply to Matt Stoner:
Thanks Matt!
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dave_marshall
- 12 Mar 2019 1:20 PM
In reply to Matt Stoner:
Hi Matt,

I wanted to follow up on what we did. In the end, we had to accept the fact that you cannot use the full-screen option with embedded trends. It just won't work. I was pretty upset thinking that I would have to resize all of the graphics because the windowed Operate is smaller in pixel size.

One of our engineers came up with a solution that really saved the day: He hid the status and menu bars and wrote an application to resize the Operate window to be full screen. The application runs once Operate is loaded. It really saved the day; unless you know what to look for, it is indistinguishable from running Operate in full screen mode.

Dave
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