Finding the correct documentation for devices can be difficult for service technicians when facilities maintain their records in physical form at off-site locations. In this video, I will explain how Emerson’s digital installed base, part of the MyEmerson online experience, technicians can easily and instantly access digital copies of repair reports, service histories, and installation guides as well as ensure they are working on the correct device by utilizing scanning technology that is linked to serial numbers, asset management tags and RFID labels.
Questions about the MyEmerson online experience or our digital installed base? Share your experiences or ask me, Kristin Steiner, a question in the comments by replying below.