Dear Emerson Support
We bought a dongle based license to upgrade our existing DVC6200 HC positioners to PD tier. We successfully upgraded some of them via Instrument Step up option from Valvelink but for some whenever we are trying this option, we are getting the following error:
The device has been temporary upgraded. Please close the tag and re-open it.
We have closed the tag and reopened several times but this option keeps coming and does not allow us to upgrade the tier to PD. Can you please help me out how to resolve this issue?
Hi Shaiq Bashir, For Emerson Support, Please follow this link to our Contact Support page on the Emerson website: www.emerson.com/.../technical-support Then select based on your support and service needs. Please let me know if you have any additional questions. Thank you
Web Content Specialist & EE365 Community Support Admin
In reply to Riyaz Ali:
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