How the “Quality, Availability, and Care” of Flame and Gas Detection Systems Help Assure Safety for Your Plant

Flame and Gas videoWhen it comes to the daily protection of people and property, having the latest gas and flame detection technology is important. Equally vital is knowing that the products you need will be available when they’re required, that they’ll work reliably even under challenging conditions, and that you and your staff can get the support you need from the time of purchase throughout the life of the product.

To assure flame and gas detection customers of Emerson’s total support and commitment to your plant’s safety, we’ve put together three short videos under the theme – Quality. Availability. Care. These videos walk you through some of the steps Emerson takes that set our flame and gas detection systems apart.

Quality – An ISO 9001 Certified Quality Management System guides all the steps of design, production, and testing of Flame and Gas detectors through the fully automated Systematic Manufacturing Approach. A Single Design Authority governs all changes, and a global quality control system assures your detectors are best in class before they go in the box. Watch some of these interesting steps here.

Availability – Emerson manufacturing and distribution efficiencies mean you get the flame and gas products you need when you need them. Metrology laboratories test each product to national and international standards, and every detector is built to withstand very challenging environments. Assembly occurs via a “pick to light” system (you’ll enjoy seeing this in the video) that cuts assembly time in half and shortens your delivery time from our distribution facilities all over the world. Watch the video here.

Care – Nobody cares about customer care, until they don’t have it! And you get it from Emerson. Every Emerson Customer Care representative is trained extensively for their job. The automated Order Promise System helps our people give you accurate and reliable delivery information, and before that instrument goes in the box, it receives a final quality check by a trained expert. You can watch this essential process here.

While these three videos are about Emerson, they’re really about you and the safety of your plant, a responsibility Emerson takes seriously.

Do you have any questions about our flame and gas detection systems?