AMS Device Manager Not seeing DeltaV IO Card

I have AMS device manager, as well as DeltaV.   

For the most part it works, however I noticed about half of the devices are missing in AMS.   I went and attempted to add those devices manually to AMS and noticed the I/O card they should be on is missing.   I right-clicked the controller, selected rebuild heiarchy, and they are still missing.    Below you can see, im missing I/O card 63,   (among others)   

Any ideas why I cannot get them in AMS?   

  • The only thing I can think of is that you do not have any channels under those CIOCs that have HART communication enabled.

    Regards,
    Rune
  • In reply to Rune Reppenhagen:

    Beside Rune suggestion, check your AMS license tag count. If you run out of license tag before those channels got auto-sensed. It would not show up in AMS.
  • I checked licensing, I have 345 out of 700 tags.

    I will check if HART communication is enabled as soon as I learn how :)
  • In reply to Eric Bailey:

    Wasn’t sure if you were joking, but in case someone who doesn’t know is looking for info, you have to change the channel type from analog to Hart analog. Download the charm or the card if it’s traditional I/o. Right mouse button, auto sense device, let it auto sense. Download again. If it doesn’t find the device it may be because you don’t have the matching device definition, wiring issue, or the field device isn’t HART enabled. We “enable as we go” in the older units. Good luck. I always wonder how we did it before AMS, it has spoiled me for troubleshooting, commissioning, calibrations & just general instrument anything!

  • We had the same problem after adding a new Controller

    The problem arises if you haven't configured any of the new CHARMs to be HART. You may find that you can see the CIOC in Diagnostics, but can't find the CIOC using AMS


    We set the CHARM hardware type to be HART
    BUT forgot to set the CHARM Functionality to HART


    As the CIOC had no CHARMs where the CHARM Functionality was HART, AMS basically ignored our CIOC