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Getting Quad 1920 x 1080 Layouts to function

We have configured a new workstation, running 13.3, to display on 4 monitors all capable of 1920 x 1080 resolution. I have tried each of the supplied layout files for 1920 x 1080, and each spawns an error message upon startup of Operate in "Run" mode, usually along the lines of "Error no. 9 Subscript out of range". Loading locks up before any pictures are loaded. If launched from "configure", Operate will spawn the errors and then close completely. If launched directly in the Run mode from "start", the application will lock with two gray screens and has to be stopped from Task Manager.

Usersettings.grf has most of the customizations commented out (specifically preload files that might spawn some VB errors).

We have since tried the "DeltaVSquare_OK_Picture_1680x1050.Layout, which functions, and fills all the 1920x1080 screens (auto-scales both 4:3 and 16:10 graphics developed in 11.3.1 and prior versions). Faceplates are huge but all functionality is there. We get the "Alarm List" on screen 2 and "Area Alarm Filtering" on screen 4.

If you have any thoughts about why I can't get Operate to load in a Quad 1920 x 1080 Layout I would be interested . . . .

Thanks,

John

John Rezabek

• 18 Apr 2016 9:03 PM
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11 Replies

• Verx

  

  • 18 Apr 2016 10:39 PM

  The key here is that you have indicated the faceplates are big this tells me the workstation resolution is not set to what you think it is. The subscript out of range is because the layout file is trying to set displays whose coordinates are not supported by the resolution (outside limits). Are the video drivers loading? Have you verified the resolution when this has occurred?

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• Dave Denison

  

  • 22 Apr 2016 3:47 AM

  John,
  
  If you are still experiencing this issue, can you verify if it still exists if you completely remove all settings in Usersettings.grf and <ComputerName>_Settings.grf? Also in your DeltaV User Settings there is an option to "Bypass 16:9 panels", this option should not be checked.
  
  -Dave

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• John Rezabek

  

  • 22 Apr 2016 1:11 PM

  In reply to Verx:

  Are you saying there are some other graphics settings, aside from these, that I should be changing? Everything is set to 1920 x 1080.

  

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• Verx

  

  • 22 Apr 2016 1:25 PM

  In reply to John Rezabek:

  The order of your displays is incorrect. One should be upper left, two lower left, three lower right and four upper right. Is this a screen shot of the display resolution after operate has been launced or before?

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• John Rezabek

  

  • 22 Apr 2016 2:01 PM

  In reply to Verx:

  Update: With corrected screen order, the behavior is unchanged (hangs at "14"on progress bar, Error 0).

  This resolution setting is the same - both before & after. I will give your suggestion a try. I commented out every line in "CFixPicture_Initialize" in WSNAME_Settings.grf and now I get a different error:

  Note the distortion . . . it hangs here but allows me to Ctrl+W back to configure mode.

  

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• Verx

  

  • 22 Apr 2016 2:34 PM

  In reply to John Rezabek:

  Are there any warnings/errors in the windows application log related to the layout file?

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• John Rezabek

  

  • 23 Apr 2016 7:38 PM

  In reply to Verx:

  No warnings. I looked at application event logs, system logs, some of the logs that were labeled as having to do with DeltaV, and none of the (few) "warnings" or errors had anything to do with "Operate".
  Here is something interesting though . . . after neutering the usersettings. grf (actually, ws_name_settings.grf) the quad 1680x1050 Layout would hang and spawn the same error, which to me says something is lacking in the usersettings code that helps the Layout to function. When I copied an old version of ws_name_settings.grf to the quad workstation, it once again would open a 1680 x 1050 quad monitor session without errors.
  I opened the two "Layout" files (1920 quad and 1680 quad) side-by-side and slowly scrolled through them . . . aside from the pixel coordinate settings for positioning and scaling the displays, they appear to be very similar. Is there a usersettings file known to function with the 1920 quad monitor? Maybe on the install DVD? I have a notion all of ours were overwritten with the "historic" usersettings file from our 11.3.1 install.

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• John Rezabek

  

  • 26 Apr 2016 10:13 PM

  In reply to John Rezabek:

  Update: Renamed the default Usersettings file for this WS and now 1920 x 1050 quad layout will launch without errors. However faceplates are either huge and spread out (primarily our custom faceplates that have been migrated and augmented through successive releases since version 4 / Fix32) or the faceplates are "squeezed" (for example, the FRS faceplates for MPC controlled & manipulated variables). Many of our other "popups" are distorted (spread out) and any "main picture" created in 4:3 format and opened in Operate "Configure" mode is badly distorted (spread out). "Detail" displays are large (they take up half the screen) but the distortion, if any, is not very noticeable.

  

  

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• Joe_blow444

  

  • 27 Apr 2016 2:28 AM

  I have used 1920 x 1080 monitors before. What I did was download and install AMD Catalyst Control Center suite for the Firepro graphics card. I then set the resolution to 1680 x 1050 full screen through CCC. It makes graphics a little distorted, but it is not very noticeable.

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• Dave Denison

  

  • 27 Apr 2016 3:15 AM

  In reply to Joe_blow444:

  John,
  
  To answer a previous question, the default UserSettings or WS Settings file in the installation is User_ref.grf . On the latest issue regarding stretched graphics, have you been able to check whether the option ""Bypass 16:9 panels" is not checked. This setting can be access from the DeltaV Edit toolbar, User Settings.
  
  -Dave

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• John Rezabek

  

  • 27 Apr 2016 1:17 PM

  In reply to Dave Denison:

  Dave - it is unchecked. I did use the User_ref file to reconstitute a "clean" settings file, which succeeded in getting 1920 x 1080 to function (launch without errors or lockups).
  
  Joe - We have been using 1680 x 1050 since switching to wide screens a few years ago - agree there is minor distortion but nothing like I am seeing with the 1920 x 1080 layout. Actually, the old 4:3 "main" graphics are no more stretched or distorted in "RUN" mode that they appeared in the 1680 x 1050 resolution. But "configure" mode is totally useless for the legacy screens. Configure works fine in 1680 x 1050 (windows graphics drivers and DeltaV layout) - I can create and edit both 4:3 and 16:10 aspect ratio graphics. Not so with 1920 x 1080.
  
  I am trying to make the most of a 65" overview screen and I was hoping to utilize the higher resolution. If this continues to fail we may have to revert to 1680 x 1050.

  Update: Unchecked both "Bypass 16:9 layout" and "Wide Screen Display" and the distortion seems to go away . . Trying different 1920x1080 "Layout" files - "Run" always loads the same pictures regardless of the "Layout" file - why? Here are a few examples of what's being loaded versus what's in the "Layout" file e.g. "DefualtSquare_1920x1080.Layout (renamed to "WSNAME_Picture.Layout):

  I tried checking and unchecking the "Large Screen Display" in "DeltaV User Settings - this changes what initial pictures load but still seems to ignore the "Layout" file.
  

  When "Large Screen Display" is checked, that's when the "TenFootUI*" standard banners and toolbars load . . .
  

  Also tried checking and unchecking the "bypass 16:9 Panel Layout", with similar systems . . . something a little different loads each time but still nothing like what's specified in the "Layout" file.
  

  LAYOUT file	What actually loads
  [Default Pictures] Count =29	Looks like 12 pictures load, a main picture, then either AUXBAR1 (upper monitors) or "TenFootUIAlarmban_1920x1080_XP" (lower monitors) then toolbars across the bottom
  Alarmban_1920x1080_XP_HAC2 (and others)	TenFootUIAlarmban_1920x1080_XP.grf
  Toolbar_1920x1080_XP	TenFootUIToolbar_1920x1080_XP
  	AUXBAR1
  	AUXBAR2
  	TenFootUIToolbar3_9120x1080_XP
  Module history, main history, and so on	None of the "tiles" for module history, main history, alarms load. Only screen-wide "main" screens, toolbars,

   

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