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DeltaV Explorer Access is Denied

Hi,

I am facing some issues related to DeltaV Explorer Access from the operator station, it says “Unable to connect to database server Access Denied.” And all other applications, such as Diagnostic, DeltaV Operate, etc., we can open.

However, when I log in from DeltaVAdmin, I can access DeltaV Explorer. 

For License SI Dongle is connected.

Some of the workarounds tried. 

1. Rerun Workstation Configuration.     

2. Rejoined Domain.

Rishi
  • TreyB
    I have the same issue. I'm trying to open DeltaV User Manager on an operator station. I can download the station on the proplus and everything is commuincating just fine. I am able to open DeltaV Configure. Also, when I go to User Manager on the Proplus i can't SELECT COMPUTER either. I wanted to just replicate accounts, but i couldn't do that either.
  • Felix

    In reply to TreyB:

    On some occasion I had the same problem, the accounts could not be replicated from ProPlus
    Raise a call with GSC, the solution was the following:
    Delta V 14.LTS
    1. At one of the affected Operator Stations, go to Search >> type services.msc >> click OK. 2. Within the Services window, check if the Computer Browser and Workstation services are running. If these services are stopped, have them changed to Automatic mode and have them started. 3. After starting the Computer Browser and Workstation services, within the Pro Plus's DeltaV User Manager, refresh Replicate Account in order to check if the Operator Station will appear.
  • TreyB

    In reply to Felix:

    THANKs! I was able to replicate on the Proplus.. or at least the machine shows up now. I haven't actually replicated. I still can't open User Manager on the operator station, but as long as i can replicate account and edit users from the Proplus, that doens't seem to be an issue and might be expected functionality. Will add this to my setup documents!
  • Rishi
    In my case, when the widows update files were installed, the issue was resolved. Thanks !!
  • TreyB

    In reply to Rishi:

    are you talking hotfixes or? part of the DV installation disks?
  • Rishi

    In reply to TreyB:

    Both WS Hotfix and the part of DV installation disks. (Microsoft Update Standalone Package)

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